Part of the DESMOND Programme

Excellence Award

Royal Borough of Greenwich

The team at Royal Greenwich

The team at Royal Borough of Greenwich

The core delivery team of accredited Educators all bring their own unique understanding and personality to the programme, enriching the experience of participants. The team is always willing to go the extra mile to support each other and all their participants.

In addition to their work remit, team members are committed to developing innovative ways of working to enhance the service. They are currently working with the Learning Disability team at Royal Greenwich to deliver an adapted programme which will help to support frontline staff working with adults with learning disabilities.

The team run over 40 sessions a year with an average of more than eight people attending per session. They are committed to addressing health inequalities and continue to meet all key performance indicators in relation to ethnicity and social deprivation.



London Northwest Healthcare NHS Trust


The team at the London Northwest Healthcare NHS Trust

A forward thinking integrated diabetes team which delivers specialist diabetes care in the community. The team seamlessly integrate with primary care and facilitate the transfer of bidirectional patient flow between primary and secondary care.

The team, which is made up of 11 DESMOND Educators, has an estimated 25,000 patients in Brent. Following an audit last year, they discovered that the invitation to appointment rate was just under 50% with a high non-attendance rate crossing 31%. This affected their efficiency so they put in processes to improve services. A year later and they have seen an improvement in all areas including number of referrals, invitation to appointment conversions and total number of attendees.





Surrey Downs Diabetes Service

A new diabetes service, the Surrey Downs team is made up of experienced DESMOND Educators who are helping to train up new members.

The adaptable team are proud of the fact they have taught in all environments, including church halls, education centres and medical centres. They say they can work wherever there’s an empty room, which is why they always arrive laden with all the resources they could possibly need to help boost inspiration wherever they are.

As a team they run courses in six different areas across Surrey including Tadworth, Leatherhead, Dorking and Cheam. They are an enthusiastic team who enjoy working with all the different patients they see from all walks of life, nationalities, ages and backgrounds. Very often they arrive as strangers and leave as friends, which the team are proud of. Through the guidance offered from the Surrey Downs team, the participants very quickly learn to support each other.